It is common when we are in conflict, that as our emotions escalate, many of us tend to interrupt more and listen less. We interrupt for a number of reasons, including that we perceive that whatever is being said or … Continue reading
The proverbial elephant that appears in the room when we are in conflict isn’t always as big as an elephant. It may be more like a mouse. However, a mouse is no less problematic when it scurries around and inserts … Continue reading
The expression thinking ‘outside of the box’ typically relates to being creative about ideas – like stepping outside of enclosed lines that constrain thinking. When the concept comes up in the conflict management context, it occurs when people in dispute … Continue reading
Many of us think we have to win disagreements – that we have to be and be seen as right and that the other person is wrong and has to concede to our viewpoint. The competitive underpinnings to this approach … Continue reading
It is strange to imagine what we look like when we are in conflict. We don’t get to be a spectator and observe ourselves, though on reflection we may be able to describe our demeanour, the look on our face, … Continue reading