Engaging in conflict conversations is a common happenstance. Some discussions however, lead to uncommon sentiments and reactions when we lose our sense of self and control. One of the consequences is that we may tend to put conflict conversations off … Continue reading
We aren’t usually aware of what peoples’ ‘hot buttons’ are except perhaps those of our family and friends and those we come to know well such as colleagues and co-workers. Even so, we didn’t always know what provoked them. New … Continue reading
It is common when we are in conflict, that as our emotions escalate, many of us tend to interrupt more and listen less. We interrupt for a number of reasons, including that we perceive that whatever is being said or … Continue reading
The proverbial elephant that appears in the room when we are in conflict isn’t always as big as an elephant. It may be more like a mouse. However, a mouse is no less problematic when it scurries around and inserts … Continue reading
The expression thinking ‘outside of the box’ typically relates to being creative about ideas – like stepping outside of enclosed lines that constrain thinking. When the concept comes up in the conflict management context, it occurs when people in dispute … Continue reading