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Conflict Mastery: Questions to Guide You

If you have been looking for answers about how to manage and engage in interpersonal conflict more effectively – or helping other to do so – you may not be asking the right questions.

This book is based on our blog – ConflictMastery Quest(ions) – and is about expanding perspectives on common aspects of conflict experiences – before, during, and after they arise. Reflective questions and commentary, metaphors, plays on words, and other methods invite readers to think and feel differently about the aspects presented, and to try new and different ways of viewing and being in conflict. The questions are also designed to expand the quest to become more conflict masterful by making the route there more interesting and positive.

Conflict Mastery: Questions to Guide You is available in book format on,, and

Also available in Canada through Caversham Booksellers and Books for Business.


Now available in Kindle digital format on


Now available in REPRODUCIBLE workbook format on,, and The Workbook is also available in Canada through Caversham Booksellers and Books for Business.



What people are saying about Conflict Mastery™: Questions to Guide You:

With this well-written book, Cinnie Noble emphasizes the magic of asking questions to help our clients (and ourselves) to reflect on different ways of looking at and being in conflict. Clarifying, possibility, caring, compassionate, and thoughtful questions are aimed at helping clients to re-script the narratives that define and justify their actions. This book offers both practical and thought-provoking ideas for all professionals working with conflicts. Reading Conflict Mastery: Questions to Guide You gives a sense of being in the presence of a gifted, engaging, enthusiastic, and inspiring conflict management coach and mediator.
—Dr. Fredrike Bannink, MDR, Master of Dispute Resolution & International Full Certified ADR Mediator, author of Handbook of Solution-Focused Conflict Management and 1001 Solution-Focused Questions: Handbook for Solution-Focused Interviewing

With inquiry being at the heart of effective coaching, Cinnie Noble’s book provides powerful questions, together with comprehensive explanations on a range of topics, toward the aim of moving forward any client in conflict. Keep this book close in order to transform virtually any conflict situation into a platinum opportunity for growth, learning, and productivity.
—Rey Carr, PhD, CEO, Peer Resources

The path to productive conflict is about having the right questions, not the right answers. Conflict Mastery: Questions to Guide You provides both profound insights and practical tools, and should be required reading for anyone trying to build a high-performing team.
—Liane Davey, PhD, NYT bestselling author of You First: Inspire Your Team to Grow Up, Get Along, and Get Stuff Done

This latest Noble effort is equally suited for coaches, students, teachers, mediation professionals, neophytes, or any folks just trying to understand their conflict behaviors. Eschewing high-falutin’ academic gibberish as well as saccharine self-help babble, it’s an easy and clear read, with lots of useful takeaways. Chock-a-block with insightful questions and practical tools, this book is a veritable Swiss army knife for the conflict-curious—without the stabbiness.
—Brad Heckman, CEO, New York Peace Institute

Cinnie Noble is a global leader in the field of conflict management. In her latest book, she shares the most accessible secret of her success: How to ask the right question at the right time and in the right manner in order to enable people to discover how a radically different approach to their disputes can change the course of their lives. Cinnie’s use of mindful questions before, during, and after conflict is absolutely brilliant, illuminating, and ground-breaking.
—Ralph H. Kilmann, PhD, co-author of the Thomas-Kilmann Conflict Mode Instrument (TKI) and CEO of Kilmann Diagnostics

In Conflict Mastery: Questions to Guide You, Cinnie provides practical tips and methods that guide us through the dark and often terrifying quagmire of disagreement. The techniques she offers are deceptively simple; in reality, they are powerful, practical, and effective tools. As well, her questions encourage thoughtful reflection that leads to constructive action. This is a wonderful book—as insightful and intelligent as it is relevant and practical.
—Michael Lang, Professor of Conflict Resolution and former Editor-in Chief, Mediation Quarterly

This book belongs in the permanent collection of everyone who wants to fine-tune their reactions or get a better handle on a conflict. Open almost any section before, during, or after conflict and you’ll find the perfect question to give you greater insight. Cinnie Noble has taken the art of inquiry to a truly masterful level.
—Tammy Lenski, author, The Conflict Pivot

Conflict Mastery: Questions to Guide You provides a comprehensive understanding of conflict management. Written in an easy-to-access style, it enables individuals to consider such aspects as preparation and analysis, as well as action. This book is well worth reading, and no one will come away disappointed, given the learning it contains.
—Gladeana McMahon, International Transformational Coach, author and Chair Emeritus of the Association for Coaching UK

World-renowned conflict management coach, Cinnie Noble, delivers a gift in Conflict Mastery: Questions to Guide You. She shares powerful, thought-provoking questions on a wide range of conflict issues. By answering her questions, you’ll find yourself drawn from conflict misery to conflict mastery!
—Craig Runde, Director, Center for Conflict Dynamics and co-author of Becoming a Conflict Competent Leader

Cinnie Noble skillfully guides readers through effective reflection in Conflict Mastery: Questions to Guide You. Empathy, understanding, and insight—the bedrock of effectively handling conflict—are born from asking good questions. Readers will benefit enormously from reading her excellent book.
—Alan Tidwell, Georgetown University

Cinnie Noble, doyenne of Conflict Management Coaching, brings her deep experience and unique mastery to Conflict Mastery: Questions to Guide You. This book takes readers on an inspiring journey that has the power to change their lives forever. A must-read for coaches, it contains numerous questions that will exponentially expand your capacity to coach effectively in conflict situations. This book is indeed a masterpiece!
—Adria Trowhill, Dean, Adler Coaching Certificate Program

Cinnie Noble’s new book, Conflict Mastery: Questions to Guide You, provides the reader with overview, insight, and practical approaches to working with conflict. Based on her sound understanding of the structure of conflict, the book is designed to support increasing awareness through the use of powerful, focused questions. Cinnie’s systematic approach guides the reader through a process that builds insight and emotional intelligence. I recommend this book to all coaches looking for a powerful framework for dealing with their own conflicts or for assisting their clients to move beyond conflict situations.
—Karen Tweedie, PCC, Partner, Point Ahead Australia, Systemic Coaching Specialist

Questions to Keep You Calm During Conflicts, a book review by Harvey Schachter

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