art work by John Ceprano
CINERGY (tm) - Peacebuilding... one person at a time

Conflict Management Coaching: The CINERGY™ Model

Conflict Management Coaching: The CINERGY™ Model Conflict Management Coaching: The CINERGY Model is a comprehensive and dynamic book about coaching people on a one-on-one basis, to improve their skills for managing and engaging in their interpersonal disputes. The text not only describes the research-based coaching model that uniquely combines conflict management, coaching and neuroscience principles. It also shares many forms and ideas that support a coaching practice.

Conflict Management Coaching is aimed at coaches, mediators and other conflict management practitioners, HR professionals, leaders, lawyers, psychologists, social workers and others who work with people in conflict.

Purchase the book at, or

Available also in Canada through BOOKS FOR BUSINESS and CAVERSHAM BOOKSELLERS (check with both booksellers re: delivery worldwide)

Digital Format:

Members of the Association for Conflict Resolution may purchase the book through The ACR Amazon Connection.

Table of Contents

  • Introduction
  • Chapter 1 – The Three Pillars of Conflict Management Coaching
  • Chapter 2 – Conflict Management: There Is No Rule Book
  • Chapter 3 – Client Engagement
  • Chapter 4 – The CINERGY™ Conflict Coaching Model
  • Chapter 5 – Conflict Management Coaching Skills
  • Chapter 6 – Applications of Conflict Management Coaching
  • Chapter 7 – Measuring Conflict Management Coaching
  • Appendixes
    I – Ways That Coaching Compares to Consulting, Counseling/Therapy and Mentoring
    II – Some General Differences Between Conflict Management Coaching and Mediation
    III – Some Common Words Describing Emotional Responses to Being Triggered by Another Person’s Actions or Words
    IV – Common Fears Expressed in Workplace Conflicts/Disputes
  • Index

What They’re Saying About The Book

“Conflict Management Coaching offers an elegant blend of theory and practice. Coaches, mediators, and other conflict professionals will treasure Cinnie Noble’s valuable new contribution!”

– Craig Runde
Director of the Center for Conflict Dynamics and co-author of Developing Your Conflict Competence

“Cinnie’s book is at the crest of the third wave of coaching publications, one that brings a new level of maturity to the profession. Her background and experience meet the increased need for pertinent information, approaches and understanding for coaching clients in specialty areas and, in this case, for coaching clients through conflict. Any coach can take away valuable learning from Cinnie’s breadth of knowledge and clarity of expression.

– Linda J. Page, Ph.D., ACPC
co-author of Coaching with the Brain in Mind, Wiley 2009

“In this concise, comprehensive and informative book on conflict coaching, ideas, principles, and practices are so-well described and illuminated that it would be virtually unnecessary to search for any other resources or references. The charts, diagrams, and explanations provide clear ideas for both experienced and novice practitioners, and do so in a way that is inspiring and informative.”

– Rey Carr
CE, Peer Resources

“Cinnie Noble brings deep coaching and conflict mastery to the art of conflict management, and she shares her insights, tools and approaches in this thoughtful and thought-provoking book.”

– Michael Bungay Stanier
author of Do More Great Work and inaugural Canadian Coach of the Year

“Cinnie Noble’s new book is an outstanding contribution to the field of conflict management. She has succeeded in integrating the fields of coaching and conflict management and provides the much-needed, big-picture view of the challenges and processes for succeeding at conflict management coaching. Cinnie has captured decades of her extensive experience in a readily accessible form that brings insight, inspiration, and a well-tuned process to a very diverse—and increasingly relevant—field of study.”

– Ralph H. Kilmann, Ph.D.
co-author of the Thomas-Kilmann Conflict Mode Instrument and CEO of Kilmann Diagnostics

Some More Reviews of My Book

By Colm Brannigan: ADR Update (Spring 2014, pages 8-9)

By Alan Tidwell: Problem Solving for One

By Craig Runde: Center for Conflict Dynamics

By Liane Davey: Knightsbridge

By Tammy Lenski: Conflict Zen® blog

By Jason Dystra: Absolution Mediation

By Patricia Viscomi: Center for Conflict Dynamics

Get in Touch With Us

Phone 416-686-4247

Toll free (Canada & US)


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