After a conflict is ostensibly over, we often forget what the other person said. It may be that is was inconsequential to us and so, we dismiss it. We may not retain what was said due to the need to … Continue reading
One of the things that happens when we are masterful in conflict is we not only listen carefully and thoughtfully to what is being said and felt. We are also willing to be curious and hear what is going on … Continue reading
As soon as we begin to react to someone who provokes us there are options about how to proceed. One of those is to give the person the benefit of the doubt. This expression apparently refers to the legal phrase … Continue reading
Our perceptions of what actually occurred in a dispute are not all that reliable in the aftermath of hurtful interactions. Our emotional experiences of conflict have a huge impact on us and one of the results is that our perspective … Continue reading