We aren’t usually aware of what peoples’ ‘hot buttons’ are except perhaps those of our family and friends and those we come to know well such as colleagues and co-workers. Even so, we didn’t always know what provoked them. New … Continue reading
It is common when we are in conflict, that as our emotions escalate, many of us tend to interrupt more and listen less. We interrupt for a number of reasons, including that we perceive that whatever is being said or … Continue reading
The proverbial elephant that appears in the room when we are in conflict isn’t always as big as an elephant. It may be more like a mouse. However, a mouse is no less problematic when it scurries around and inserts … Continue reading
The expression thinking ‘outside of the box’ typically relates to being creative about ideas – like stepping outside of enclosed lines that constrain thinking. When the concept comes up in the conflict management context, it occurs when people in dispute … Continue reading
Many of us think we have to win disagreements – that we have to be and be seen as right and that the other person is wrong and has to concede to our viewpoint. The competitive underpinnings to this approach … Continue reading