I saw this quote in a restaurant and it gave me a big smile. It’s an occupational hazard that I see quotes such as these through a conflict management lens. As it happens, I considered this one ‘blog-worthy’!

In actual fact, it’s likely that our physical state can add to our emotional state when we become provoked, and not help our responses and how we hear things. Feeling hungry, fatigued, achy, unwell, stressed and other states of unbalance and vulnerability may well motivate us to react quicker and with more vehemence. When this is the case, we might act in ways we regret and provoke others into reactions (that they, too, may regret).

For this week’s Conflict Mastery Quest(ions) blog, consider a time when you know your physical state contributed to an interpersonal conflict:

• What was the situation?
• What about your physical state contributed to your reaction?
• In what ways did your physical state contribute, i.e. what did you say or do?
• What happened between you and the other person as a consequence of your reaction?
• What would you have preferred to say or do?
• How did you explain yourself and your reaction, if you did? What understanding, if any, did the other person demonstrate in response to your explanation?
• What other physical states can you think of that have contributed to interacting in ways that are unproductive?
• What are the lessons you are learning from these questions?
• What else occurs to you as you consider these questions?
• What insights do you have?

#conflictcoaching
#conflictmanagementcoaching
#conflict
#conflictmanagement
#conflictresolution
#questions
#ADR

There are so many quotes that I find interesting and this is one of them. I don’t know who wrote it, but it is a variation of similar sentiments expressed in other quotes that I also like such as, “What others think of me is none of my business”. My blog this week is about the underlying theme of these quotes as they pertain to how we think we are perceived and how this may contribute to conflict.

Think for a moment about a certain relationship in which things are unsettled. You may have had a falling out – or not – but, there is tension between you and a friend, colleague or family member and it’s creating anxiety and uncertainty. You may have made assumptions about the other person and their reasons for conducting themselves in certain ways that add to your growing apprehension about them and your relationship. This likely works both ways. That is, not only might you be perceiving things about the other that may (or may not) apply. They are also about you.

It is also common to create versions in our minds about the other person’s perceptions of us. We might let such thoughts enter our minds as we process the conflict and the impact it is having. And, the versions we and the other person create about one another may or may not be real. In any case, as the quote says, the other person is not responsible for our perceptions of them. Nor, are we responsible for their perceptions of us. Our perceptions are just that – they are what we each conjure up as a consequence of the emotions and other dynamic occurring between us.

If this topic appeals to you, consider these questions and see if any resonate for you:

• What conflict already happened or is currently going on between you and the other person that has led to you wondering about their perceptions of you?
• How, more specifically, might the other person have made those perceptions (i.e. what did you say or do or not say or do)?
• What part of what they might be perceiving is not legitimate based on your interactions?
• As far as you can tell, what version of you or the events between you that the other person is holding onto might be prolonging resolution of the conflict? How might you find out their version?
• What perception do you have of the other person and their contribution?
• What might they say they do not own about your perception(s)?
• As far as you can tell, what about your perception of that person and the events is prolonging the conflict?
• In what ways is the person’s version of you your responsibility? How so?
• In what way is your version of the other person their responsibility? How so?
• What version of the conflict and the other person might you consider as possible to help facilitate a shift in your thinking and feelings?
• What else occurs to you as you consider these questions?
• What insights do you have?

#conflictcoaching
#conflictmanagementcoaching
#conflict
#conflictmanagement
#conflictresolution
#questions
#ADR

“Nobody ever forgets where he [sic] buried the hatchet.”
Kin Hubbard

This quote gave me a smile because I often hear situations from clients in my conflict management coaching practice about interactions that happened long ago with the person they are currently embroiled with in a dispute. They can easily describe the details as though it happened yesterday. This is often while saying that these matters had been resolved. For instance, clients might use this expression – ‘buried the hatchet’ – to indicate the previous dispute is over and yet, the same feelings seem to prevail. It sounds as though that hatchet didn’t really get buried!

In some research I did a few years ago, I found that the initial altercation or even a set of circumstances that started tension between many people can begin a trajectory that escalates over time (even if no external conflict occurs). That is, once irritated about certain behaviours, words or attitudes, we often tend to continue to react to similar or even different triggers with that person and build on our annoyances until they turn into disdain.

At these times, it is evident that attributions about the person’s motives often become increasingly negative such that they have little chance of redeeming themselves. At some point we may engage in a discussion in which our (mutual) feelings are shared, and the issues are seemingly resolved. But it happens for many that things aren’t fully resolved, and the hatchet is not always buried.

If you can think of a situation about which the hatchet has not been yet buried, this set of questions might be helpful to reflect on:

• What is that situation about which the hatchet is not yet buried?
• What is the hatchet for you?
• What more specifically makes that unresolved for you?
• What are you not letting go of or forgiving?
• What are you gaining by not burying the hatchet? What are you losing?
• What would things be like if you were able to bury the hatchet?
• What could the other person say or do that might help you facilitate the burying of the hatchet? What might keep them from saying or doing that?
• What might the hatchet be for the other person?
• What might you do to facilitate burying of the hatchet for that person?
• What keeps you from doing that (your answer to the previous question)?
• What else occurs to you as you consider these questions?
• What insights do you have?

#conflictcoaching
#conflictmanagementcoaching
#conflict
#conflictmanagement
#conflictresolution
#questions
#ADR