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Being Prepared for Potential Conflict

There are loads of things in life that many of us have the luxury to carefully prepare for – meals, all sorts of social events, travel, study, work assignments, purchasing houses or other assets, celebrations, death, funerals and so on. However, many of us do not prepare for difficult conversations. Rather, we often leap into them without thought. We don’t consider what we hope to achieve, how we will soften a tough message and protect others’ feelings, and so on.

How might you best prepare to convey a tough message?

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