One of the reactions to people who provoke us is to give them ‘the cold shoulder’. In the dictionaries I consulted, I found that the source of this is Sir Walter Scott. There is no reason explaining its derivation but … Continue reading
Conflict mastery is not only about engaging effectively in a conflict once it has evolved. It also entails picking up ‘vibrations’ that may signal dissension with or from another person and addressing the dynamic at the time. It is a … Continue reading