Forgiving is complex. Among other things, forgiveness means being able to move on and not continue to hold on to the hurt and pain from a situation. Some people expect that once they apologize for something they said or did … Continue reading
So often we embark on a difficult communication or react to a conflict situation by trying to discuss it, before we or the other person are ready. Anxiety to resolve the issues, a desire to get past the high emotions, … Continue reading
We all have ways that we manage conflict that we have learned over time. It is often the case that at least one of our conflict management styles seems to be dominant and reflects the default approach we take under … Continue reading
We aren’t usually aware of what peoples’ ‘hot buttons’ are except perhaps those of our family and friends and those we come to know well such as colleagues and co-workers. Even so, we didn’t always know what provoked them. New … Continue reading
It is common when we are in conflict, that as our emotions escalate, many of us tend to interrupt more and listen less. We interrupt for a number of reasons, including that we perceive that whatever is being said or … Continue reading