Ill-managed conflict costs organizations in many ways besides the expense of litigation and related claims. Other costs include the loss of productivity, morale, motivation, creative thinking, decision-making, jobs, time, energy, reputation, health, personal and professional relationships, and so on. Well-managed … Continue reading
Once we become provoked in an interpersonal conflict our minds tend to become muddled with thoughts that are not always productive. We lose clarity about what is happening and often begin to fabricate the story going on between us. We … Continue reading
When some of us get into a conflict we become louder, more assertive and more talkative. We may interrupt, swear, call names and use these and other techniques to prove we are right. It appears, at times, that such ways … Continue reading
If we don’t protect our hearts when we are in conflict with others, our undefended selves might let us down. We may lose our equilibrium and react in ways that serve no purpose other than to perpetuate the conflict and … Continue reading
When acrimony is evident between us and another person it is palatable to us and those around us. This sensation and experience presents a challenge and also an opportunity to choose a way to be that helps or hinders the … Continue reading