It often seems that phrases like, “settle down”, “just calm yourself”, “you don’t need to get upset”, etc. lead to increased defensiveness and other negative reactions, rather than less, as the speaker likely hoped. Hushing hand gestures result in the … Continue reading
After a conflict, some of us experience a sense of guilt. We may realize we contributed to the discord by saying or doing something that we know offended the other person. We may have been insulting. We may have not … Continue reading