In recent years, there has been a lot written about the concept known as mindset. Most recently, I read about the term again – as it relates to conflict – in Judy Ringer’s terrific book Turn Enemies Into Allies The … Continue reading
It sometimes happens that we perceive an interpersonal conflict is occurring when that isn’t really the case. This might be when we pick up an attitude, gesture, statement, body or facial language, or another cue that we interpret as offensive … Continue reading
Recently, I was interviewed by Kathy Caprino – Senior Contributor to Forbes blog – on conflict management and leaders. In response to one of the questions about what compelled me to create a conflict management coaching model, I explained that … Continue reading
You may have had times that you wish you could have a conflict “do-over”. These are situations about which we ruminate – wishing we had said something differently or hadn’t said anything! These are situations in which we realize we … Continue reading
It sometimes feels as though we cannot stop our reactions when someone provokes us and we are offended by what they said or did. We have a knee-jerk reaction and what comes out of our mouths are words and tones … Continue reading