“It is not hard to make decisions when you know what your values are.” Roy Disney When Roy Disney (older brother of Walt Disney) made this statement, it was undoubtedly about the business world in which he and his … Continue reading
Hello Dear People: I’d like to take this opportunity to wish you the very best of health, happiness and peace for the coming year. Here are my conflict resolutions for 2020. I have repeated many from last year because, well, … Continue reading
Sometimes the most heartfelt and sincere apologies can be ruined with the word “but” after it. Or, with some qualification that gives with one hand and takes away with the other. For example: “I’m sorry I called you an idiot, … Continue reading
“Are you really listening…or are you just waiting for your turn to talk?” R. Montgomery Listening is likely the most needed skill when in conflict. However, as this quote indicates, it is more often that we are not really hearing … Continue reading
A Yoruban proverb goes “Words are like spears: Once they leave your lips they can never come back.” In the conflict management field, where I spend most of my time, I have to say this quote and its meaning struck … Continue reading