We all have ways that we manage conflict that we have learned over time. It is often the case that at least one of our conflict management styles seems to be dominant and reflects the default approach we take under … Continue reading
We aren’t usually aware of what peoples’ ‘hot buttons’ are except perhaps those of our family and friends and those we come to know well such as colleagues and co-workers. Even so, we didn’t always know what provoked them. New … Continue reading
It is common when we are in conflict, that as our emotions escalate, many of us tend to interrupt more and listen less. We interrupt for a number of reasons, including that we perceive that whatever is being said or … Continue reading
Something that happens to many of us in the aftermath of interpersonal conflict is a tendency to agonize about what happened. We may criticize ourselves – wishing we had said something else or differently. We may blame the other person … Continue reading
The proverbial elephant that appears in the room when we are in conflict isn’t always as big as an elephant. It may be more like a mouse. However, a mouse is no less problematic when it scurries around and inserts … Continue reading